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Frequently Asked Questions


Warranty   Returns   Payments
 
Shipping   Contact Info   Privacy

Lifetime Warranty

Our products are fully warranted for lifetime to the original owner against defects in materials and workmanship. If our product fails due to a manufacturing defect, at our discretion we will repair the product without charge or replace it.

This lifetime warranty does not cover damage caused by misuse, accident, improper care, negligence, or the natural breakdown of colors over extended time and use.

If we determine that the damage is not covered under our warranty, we will contact you prior to performing any repair work or sending you a new product. If you have any questions about our warranty or need clarification about our warranty, then contact us. Make sure you document the problem, location, date of purchase, return address, and other needed information in an enclosed letter with the product.

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Returns

For the first 60 days from date of purchase, we offer a no-question-asked full refund of any item in its original new condition. We do not refund shipping charges. It is the customer's responsibility to handle all return shipping fees.

Please contact us before returning any item.

When shipping your return, be sure to include a copy of your packing slip and to use a reputable shipper that provides tracking as we are not responsible for lost or damaged return shipments. To guarantee that the items you like are in stock, please contact us first or place a new order online at any time and send the returned items back to us for a refund.

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Payments

Through our website, we use the secured payment site provided by Paypal. When you pay through Paypal, My Pup and I does not collect any information for payment. All transactions are processed by Paypal. You don't need a Paypal account to pay for your order. Pay for your products through Paypal using one of the following methods:

payment


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Shipping

We currently offer free shipping within the United States. International shipping cost are calculated in the shopping cart. The amount is based on the total cost of your order. If you need to send us specific information about shipping to your address, then contact us through email or leave a note on your order form.

For domestic shipping in the USA, we use either USPS priority mail or first class mail (2 to 4 days) or UPS ground (2 to 6 days). We ship to Canada and most other international locations using first class mail (6 to 10 days). For additional shipping information for international locations, please contact us with your questions.

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Contact Information

We prefer the first contact to us should be though email. We will get back to you as soon as possible, usually within a few hours during the weekday and 24 hours during the weekend and holidays.

However, our contact information is:

My Pup and I, LLC
2601 S. Lemay #7-402
Fort Collins, CO 80525
Kathy Stultz - Owner
     970-818-1992

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Privacy

Under no circumstance will your personal information be released to third parties. Our Privacy Policy is designed to assist you in understanding how we collect, use and protect the personal information you provide to us. My Pup and I does not collect any information for payment. All transactions are processed by Paypal. Paypal collects all required information and does not share that information with us. Your shipping address and email address will not be shared with any third party.

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